Accountability
Product, R&D, delivery and support, with P&L ownership.
LEADERSHIP EXPERIENCE
Leading a technology business
Leading a software business across product, R&D, delivery and support, aligning resources with business performance and client commitments.
Leadership Decisions
Define the market proposition and allocate resources across client delivery, product development and support.
Outcomes
Department established and fully operational within 3 months.
Building and leading a digital insurance business
The Challenge
Create a digital offering and establish a business bringing together product, R&D, delivery and support, with accountability for the P&L and client commitments.
Leadership Decisions
Position the digital customer journeys as a standalone offering that could integrate with other core systems, rather than depend on the existing platform. Allocate teams and budgets across client commitments, the product roadmap and support. Three project directors led their respective portfolios within an organisation of approximately 400 people, serving around 15 client accounts.
The Outcome
The department was established and fully operational within 3 months. Several modules were brought to market; others remained at demonstration stage.
Rebuilding a common product foundation
The Challenge
Rebuild a standard version of a software platform that had diverged into multiple client-specific branches, while maintaining commitments to ongoing projects.
Leadership Decisions
Reset product priorities and align the roadmap with delivery. Work with the legal function to anticipate regulatory requirements alongside technical deadlines.
The Outcome
The standard version went live. A technical upgrade and a regulatory change had both been initiated before the relevant client projects requested them.
Leadership Reflection
More frequent roadmap reviews with delivery would have brought product priorities and client deadlines into alignment earlier.