Accountability
Translate a business performance target into a cross-functional programme and track its results.
LEADERSHIP EXPERIENCE
Business Transformation
Leading a cross-functional performance programme through existing departments and teams.
Leadership Decisions
Prioritise time and resources. Require human review, business validation and security approval before deploying AI.
Outcomes
Programme objectives achieved in 10 months against a 12-month plan, without a dedicated team or additional budget.
Improving operational performance with existing teams
01 / FROM BUSINESS TARGET TO PROGRAMME
Four workstreams
Automation & Standardisation
Governance & Performance Management
Capturing & Sharing Expertise
AI Governance & Deployment
02 / PROGRAMME LEADERSHIP
Establish accountability. Keep delivery on track.
Initiatives were selected for their contribution to the performance target and their feasibility within available resources. Each had defined responsibilities, resources, deadlines and an execution plan. Department heads led the projects through their own teams while continuing to meet client commitments.
AI use cases were deployed only after testing with the teams, human validation and assessment of their effect on quality, delivery times and costs. Actual performance was compared with forecasts to assess the financial impact. Training and data-use rules were developed with the security and legal functions.
10 months
To achieve the programme objectives, against a 12-month plan.