Accountability
Meet delivery commitments within an international governance structure.
LEADERSHIP EXPERIENCE
Strategic Programmes
Delivering international programmes through coordinated decision-making, risk management and clear accountability across organisations.
Leadership Decisions
Balance commercial opportunities with delivery capacity and risk.
Outcomes
Strategic client account turned around within 6 months.
Balancing commercial opportunity with existing commitments
The Challenge
Accommodate additional scope requested by a central bank when the available resources could not deliver everything by the requested deadline.
Leadership Decisions
Agree a phased delivery plan, with client sign-off at each stage. Resequence the work and run compatible activities in parallel. Acceptance of the additional scope remained conditional on protecting existing contractual commitments.
The Outcome
The additional scope was signed, and the previously committed go-live date was maintained.
Decision Principle
Without a credible delivery plan, existing commitments would have taken precedence over additional revenue, protecting quality and the client relationship.
Delivering on schedule across an international programme
The Challenge
Lead the software vendor’s contribution to the go-live of a European banking programme governed by several central banks.
Leadership Decisions
Establish shared risk reporting and prepare the cutover, deployment checks and support arrangements well ahead of go-live.
The Outcome
The programme went live on schedule, with the agreed scope and expected quality.